Last Updated: March 20, 2026
These Terms & Conditions (“Terms”) constitute a legally binding agreement between Keach Fulfillment (“Keach,” “we,” “us,” or “our”) and the client or customer (“Client,” “you,” or “your”) accessing or using our fulfillment, warehousing, and logistics services.
By engaging our services, submitting inventory to our facilities, or executing a service agreement with Keach Fulfillment, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not use our services.
These Terms apply to all services provided by Keach Fulfillment, including but not limited to order fulfillment, warehousing, inventory management, prep services, returns processing, and any related logistics operations. These Terms supplement any separate service agreements, statements of work, or order forms executed between you and Keach Fulfillment.
Keach Fulfillment provides comprehensive third-party logistics (3PL) services designed to support ecommerce, retail, and wholesale businesses. Our service offerings include:
Service Customization: Specific service configurations, special handling requirements, or customized workflows may be established through separate service agreements or statements of work supplementing these Terms.
Service Availability: Not all services are available to all clients. Service availability depends on product characteristics, volume requirements, and operational feasibility as determined by Keach Fulfillment.
Clients engaging Keach Fulfillment services agree to fulfill the following responsibilities:
Failure to Meet Responsibilities: Client failure to fulfill these responsibilities may result in service delays, operational issues, additional charges, or in severe cases, service termination at Keach Fulfillment’s discretion.
Receiving Process: Upon arrival at our Houston facility, inventory undergoes systematic receiving including shipment verification against advance notices, quantity confirmation through counting and documentation, quality inspection when requested or as part of prep services, and logging into our warehouse management system with SKU identification and location assignment.
Storage Conditions: Inventory is stored in our climate-controlled warehouse facility (general climate control; specific temperature-controlled storage available by separate agreement). Products are organized using systematic SKU-based placement in appropriate storage systems including shelving and pallet racking. Security measures include restricted facility access, surveillance systems, and fire suppression equipment.
Inventory Tracking: Our warehouse management system maintains real-time records of inventory quantities, locations, and movements. Barcode scanning throughout operations ensures accuracy. Regular cycle counting verifies physical inventory against system records.
Handling Standards: Warehouse staff are trained in proper product handling procedures. Material handling equipment appropriate for product types is utilized. Special handling requirements communicated by clients are incorporated into operational procedures.
Keach Fulfillment Responsibility: We are responsible for damages to inventory occurring due to our negligence, improper handling by our staff, or failure to follow documented handling procedures you’ve provided. Our liability for such damages is limited to the lesser of the product’s wholesale cost or fair market value as documented at time of receiving.
Excluded from Our Responsibility: We are not responsible for damages resulting from: inherent product defects or fragility not communicated to us, inadequate packaging from suppliers or manufacturers, acts of God including fires, floods, or natural disasters, theft or vandalism despite reasonable security measures, normal wear and tear during storage, damages existing prior to our receipt of inventory, or client failure to provide special handling instructions for fragile or sensitive products.
Insurance: Keach Fulfillment maintains general liability insurance covering our operations. Clients are strongly encouraged to maintain their own product insurance covering inventory value. We can provide certificate of insurance upon request.
Damage Claims: Clients must report suspected damage within 30 days of occurrence or discovery. Damage claims require documentation including photos, product information, and quantity affected. We will investigate all claims promptly and respond within 15 business days.
Inventory Discrepancies: Discrepancies between expected and received inventory are reported within 2 business days of receiving completion. Clients have 5 business days to dispute receiving reports after notification.
Operational Issues: Issues affecting inventory availability or condition are communicated promptly, typically within 24 hours of discovery.
Regular Reporting: Standard inventory reports are provided monthly showing stock levels, movements, and aging. Real-time inventory visibility is available through client dashboard access.
Standard Storage: Our facility provides climate-controlled storage suitable for most general merchandise, apparel, electronics, and consumer goods under normal warehouse conditions (approximately 60-80°F, humidity controlled).
Special Storage Requirements: Products requiring refrigeration, freezing, or specific temperature/humidity ranges outside standard warehouse conditions require separate agreement and may not be available. Hazardous materials, flammable goods, or products requiring special permits are subject to acceptance approval and additional requirements.
Storage Duration: Long-term storage beyond 12 months may be subject to review. Inventory showing no movement for extended periods may require disposition discussion.
Keach Fulfillment provides returns management services helping clients process customer returns efficiently and maintain inventory accuracy.
Returns Receiving: Customer returns are received at our facility and logged against original order records when available. Returns are matched to client accounts and products using tracking information, RMA numbers, or package contents.
Quality Inspection: Each returned product undergoes inspection examining physical condition for damage or defects, packaging integrity and presentation, product accuracy verifying correct items were returned, and completeness checking that all components or accessories are present.
Inspection Criteria: Returns are evaluated against standards for restockable condition including functional products without damage, original or acceptable packaging, complete product sets with all parts, and cleanliness and presentation suitable for resale.
Inspection Documentation: Findings are documented including condition assessment, photos for significant issues, and disposition recommendations based on inspection results.
Restockable Products: Returns meeting restockable criteria are added back to available inventory in the warehouse management system. Restocked products become available for future order fulfillment immediately upon processing.
Non-Restockable Products: Returns not meeting restockable standards are held for client disposition instructions. These items are not added back to sellable inventory but are tracked separately.
Inventory Accuracy: Returns processing maintains inventory accuracy by properly accounting for returned products whether restocked, held, or disposed of per client instructions.
Client Responsibility: Clients remain responsible for the quality of products sold and any defects resulting from manufacturing, design, or product issues. Keach Fulfillment is not responsible for product defects existing prior to our fulfillment services.
Our Responsibility: We are responsible for damages occurring during our handling, storage, or fulfillment processes as outlined in Section 4 (Inventory Handling & Liability).
Return Reasons: Returns processing includes documentation of return reasons when provided by customers or identifiable through inspection including defects, damage, wrong items, customer preference changes, or sizing/fit issues.
Acceptable for Restocking: Products in new, unused condition with original packaging intact, complete products with all components present, items without damage or defects, and packaging suitable for resale presentation.
Not Acceptable for Restocking: Used products showing wear, damaged items or packaging, incomplete products missing components, items failing quality inspection, or products with hygiene or safety concerns.
Disposition Options: Non-restockable returns may be held for client pickup, returned to clients at client expense, disposed of per client instructions, or returned to suppliers when applicable (client coordination required).
Client Decisions: Final disposition decisions for non-restockable returns rest with clients. We provide recommendations based on inspection but execute according to client instructions.
Returns Processing Fees: Returns processing including receiving, inspection, and restocking or disposition is subject to fees as outlined in applicable service agreements or fee schedules.
Keach Fulfillment reserves the right to refuse or restrict services for certain products and situations to maintain operational safety, legal compliance, and service quality.
The following products are restricted and require prior approval before acceptance:
The following products are strictly prohibited and will not be accepted:
Volume Capacity: Our facility has finite capacity. Acceptance of new clients or significant inventory increases is subject to available capacity.
Service Availability: Specific services may not be available to all clients based on product characteristics, volume requirements, or operational feasibility.
Geographic Limitations: While we serve clients nationwide, certain remote or international shipping destinations may have limitations or additional costs.
Technology Integration: Service quality depends partially on successful integration with client systems. Clients using platforms or systems we cannot integrate with may experience service limitations.
Seasonal Constraints: During peak seasons (typically November-December), processing times may extend, and new client onboarding may be limited.
Right to Refuse: Keach Fulfillment reserves the right to refuse service, reject inventory, or terminate services for products or situations not aligned with our operational capabilities, legal requirements, or business policies.
Notification: Clients will be notified promptly if submitted inventory includes restricted or prohibited items. Clients are responsible for removing prohibited items at their expense.
Keach Fulfillment is committed to transparent pricing and clear communication about all fees associated with our services.
Service Fees: Pricing is based on specific services utilized including receiving fees for inbound inventory processing, storage fees calculated monthly based on space occupied, pick and pack fees per order processed, shipping costs at our negotiated carrier rates, and prep services fees for labeling, inspection, packaging, or other preparation work.
Custom Pricing: Each client receives customized pricing based on their specific service mix, volume levels, and operational requirements. Pricing is established through service agreements or statements of work.
Fee Schedule: Detailed fee schedules outlining all applicable charges are provided to clients before service commencement. Fee schedules are incorporated into service agreements by reference.
Volume Discounts: Pricing may include volume-based tiers providing reduced per-unit costs at higher volumes.
Situations that may incur additional charges include:
Advance Notice: We will notify clients of additional charges before they are incurred when possible. Some charges (like disposal or special handling) may occur in response to unexpected situations.
Payment Due: Invoices are due according to terms specified in service agreements (typically Net 15 or Net 30 from invoice date).
Late Payment: Accounts not paid by due date are subject to late fees of 1.5% per month (18% annually) on outstanding balances, or the maximum rate permitted by law, whichever is less.
Service Suspension: Accounts over 30 days past due may result in service suspension including holding outbound orders until account is current. Suspended accounts remain responsible for storage fees during suspension periods.
Collections: Severely delinquent accounts may be referred to collections. Clients are responsible for all collection costs including reasonable attorney fees.
Credit Terms: New clients may be required to prepay initial services or provide deposits until payment history is established. Credit terms are granted at Keach Fulfillment’s discretion.
Invoice Detail: Invoices provide line-item detail showing quantities, rates, and calculations for all charges.
Billing Questions: Clients may request clarification on any invoice items. We commit to responding to billing inquiries within 2 business days.
Dispute Process: Invoice disputes must be raised within 15 days of invoice date. Undisputed portions of invoices remain due while disputes are investigated.
Billing Frequency: Standard billing occurs monthly for most services. Some high-volume clients may receive more frequent invoicing.
Payment Methods: We accept ACH transfers, credit cards (processing fees may apply), checks, and wire transfers for larger amounts.
Price Changes: Pricing may be adjusted annually or as outlined in service agreements. Clients receive 30 days advance notice of price changes affecting their account.
While Keach Fulfillment strives to provide excellent service, certain factors affecting fulfillment and logistics operations are beyond our control.
Order Processing: While we target same-day or next-day order processing for most clients, we do not guarantee specific processing timelines. Actual processing times depend on order volume, complexity, time of order receipt, and operational capacity.
Shipping Timelines: Delivery timelines depend on shipping carriers and are not under our control. We provide estimated delivery windows based on carrier information but cannot guarantee specific delivery dates.
Prep Services: Timelines for labeling, inspection, or other prep services vary based on inventory quantity, service requirements, and current workload.
Seasonal Variations: During peak seasons (typically November-December), processing times may extend beyond normal expectations due to industry-wide volume increases.
Our ability to provide services depends on factors including:
Accuracy Targets: While we maintain accuracy rates above 99%, we cannot guarantee 100% error-free operations. Occasional errors may occur despite systematic quality controls.
Inventory Counts: Regular cycle counting maintains high inventory accuracy, but minor discrepancies may exist between physical counts and system records at any given time.
System Availability: Our warehouse management system and client portals are generally available 24/7, but occasional maintenance or technical issues may cause temporary unavailability.
Capacity Constraints: During periods of extremely high volume, processing capacity may be constrained affecting timelines.
Best Efforts: Keach Fulfillment commits to providing services using commercially reasonable efforts and industry-standard practices, but does not guarantee perfect outcomes in all situations.
Performance Standards: Where specific performance standards are established in service agreements (such as 99.9% accuracy or 24-hour processing), those contractual commitments supersede these general disclaimers for clients with such agreements.
Maximum Liability: Keach Fulfillment’s total aggregate liability for any and all claims arising from or related to services provided shall not exceed the lesser of: (a) the total fees paid by Client to Keach Fulfillment in the 12 months preceding the claim, or (b) $50,000.
Per-Incident Limits: For damage to specific inventory items, our liability is limited to the lesser of the product’s documented wholesale cost or fair market value, with a maximum of $500 per item unless higher value coverage is arranged through separate agreement.
Basis for Limits: These limitations reflect the service fee structure and the fact that clients retain ownership of inventory with ability to maintain their own insurance coverage.
Keach Fulfillment shall not be liable for:
Exception for Gross Negligence: These exclusions do not apply to damages directly caused by our gross negligence or willful misconduct.
Client Responsibility: Clients remain responsible for: product quality and defects, accuracy of product listings and descriptions, customer service for their sales, marketplace account management and compliance, legal compliance of products sold, intellectual property rights of products, and business decisions about pricing, marketing, and sales strategies.
Our Responsibility: Keach Fulfillment is responsible for: proper handling of inventory in our possession following documented procedures, accurate processing of orders we receive, maintaining our facility and equipment, following our established quality control procedures, and providing services with reasonable care and skill.
Shared Responsibility: Some situations involve shared responsibility: inventory accuracy depends on both our receiving procedures and client-provided data, order fulfillment quality depends on both our processing and accurate product information from clients, and successful operations depend on both our systems and client cooperation with our procedures.
Our Insurance: Keach Fulfillment maintains commercial general liability insurance covering our operations and facility.
Client Insurance: Clients are strongly encouraged to maintain their own product liability insurance and business insurance covering inventory value. We are not responsible for insuring client inventory against all risks.
Certificate of Insurance: We can provide certificates of insurance upon request showing our coverage.
Claims Process: Any claims against Keach Fulfillment must be made in writing within 30 days of the incident or discovery. Claims not reported within 90 days are waived.
Keach Fulfillment respects client privacy and maintains confidentiality of business information.
Definition: Confidential Information includes business data, inventory information, sales data, customer lists, pricing information, product information, proprietary processes, and any information marked as confidential or that would reasonably be considered confidential in nature.
Client Information Protected: We treat as confidential: your inventory quantities and products, your sales volumes and order data, your customer information provided for order fulfillment, your pricing and margin data, and your business strategies or plans discussed with us.
Limited Use: We use Confidential Information solely for providing services to you and managing our business relationship.
No Disclosure: We do not disclose Confidential Information to third parties except: to service providers assisting in service delivery (such as carriers) under confidentiality obligations, when required by law or legal process, to protect our legal rights in disputes, or with your explicit consent.
Employee Access: Only employees with legitimate business need access Confidential Information. All employees are bound by confidentiality obligations.
Information is not considered confidential if it: is publicly available through no breach by us, was known to us before you disclosed it, is independently developed by us without using your information, or is rightfully obtained from third parties without confidentiality restrictions.
We maintain reasonable security measures protecting Confidential Information including restricted facility access, secure data systems with access controls, employee confidentiality training, and documented data handling procedures.
Confidentiality obligations continue during the service relationship and for 3 years following termination, or longer for information that constitutes trade secrets under applicable law.
By Either Party: Either party may terminate services with written notice according to terms in the applicable service agreement (typically 30-60 days notice).
For Cause: Either party may terminate immediately for cause including: material breach of these Terms or service agreements, failure to pay amounts due after 30 days notice, illegal use of services, or situations creating safety or liability concerns.
By Keach Fulfillment: We may terminate services for: repeated violations of our policies, prohibited products discovered in inventory, failure to maintain required insurance (if applicable), abusive treatment of our staff, or business reasons at our discretion with proper notice.
By Client: Clients may terminate for any reason with proper notice according to service agreement terms.
Standard Notice: Unless service agreements specify different terms, 30 days written notice is required for non-cause termination.
Immediate Termination: Termination for cause may be effective immediately upon written notice.
Notice Method: Termination notices must be in writing and delivered via email to designated contacts or certified mail to business addresses.
Removal Timeline: Following termination, clients have 30 days to arrange inventory removal from our facility.
Removal Process: Clients must coordinate pickup appointments and provide appropriate transportation. Inventory may be picked up during normal business hours (Monday-Friday, 8am-5pm) with advance scheduling.
Inventory Transfer: Alternatively, clients may arrange transfer of inventory to another fulfillment provider. We will cooperate reasonably in transfer processes.
Removal Costs: Clients are responsible for all costs associated with inventory removal including transportation, labor for loading, and any special handling required.
Unclaimed Inventory: Inventory not removed within 30 days of termination may be subject to storage fees at prevailing rates. Inventory unclaimed for 90 days after termination may be deemed abandoned, and we may dispose of such inventory without further liability. Disposal costs may be charged to client’s account.
Outstanding Fees: All outstanding fees including services through termination date, storage through inventory removal, and any additional costs incurred during wind-down are due within 15 days of final invoice.
Final Inventory Report: We will provide a final inventory report showing products in our facility at termination effective date.
Data Access: Clients retain access to historical data and reports for 90 days following termination. After 90 days, we may archive or delete client data from active systems.
No Refunds: Prepaid fees for services not yet rendered may be refunded on a pro-rata basis. Monthly service fees, setup fees, and fees for services already rendered are non-refundable.
Certain provisions of these Terms survive termination including: confidentiality obligations, limitation of liability, payment obligations for services rendered, and dispute resolution procedures.
These Terms and any disputes arising from or related to services provided by Keach Fulfillment shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles.
Exclusive Jurisdiction: Any legal action or proceeding arising from or related to these Terms or our services shall be brought exclusively in the state or federal courts located in Harris County, Texas. Both parties consent to the personal jurisdiction of these courts and waive any objections to venue.
Exception for Injunctive Relief: Either party may seek injunctive relief in any court of competent jurisdiction to prevent irreparable harm, such as protection of confidential information or intellectual property rights.
Good Faith Negotiation: Before initiating formal dispute resolution, parties agree to attempt resolution through good faith negotiation. Either party may initiate negotiations by providing written notice of the dispute to the other party.
Escalation: If direct negotiation does not resolve the dispute within 30 days, either party may escalate to senior management for resolution attempts.
Mediation: If negotiation and escalation do not resolve the dispute within 60 days, parties agree to attempt mediation before a mutually agreed-upon mediator. Mediation costs shall be shared equally.
Litigation: If mediation does not resolve the dispute within 30 days, either party may pursue litigation in accordance with the jurisdiction provisions above.
In any legal proceeding arising from these Terms, the prevailing party shall be entitled to recover reasonable attorney fees and court costs from the non-prevailing party.
Any claim arising from or related to these Terms or services provided must be filed within one (1) year of when the claim arose or when the claiming party reasonably should have discovered the facts giving rise to the claim, whichever is earlier.
Keach Fulfillment reserves the right to modify, update, or change these Terms at any time at our sole discretion.
Notice Provided: We will provide notice of material changes to these Terms by: posting updated Terms on our website with a new “Last Updated” date, sending email notification to clients’ primary contacts on file, and/or providing notice through client portal systems.
Advance Notice: When practical, we will provide at least 30 days advance notice of material changes that significantly affect client obligations or rights.
Minor Changes: Non-material changes such as clarifications, formatting improvements, or administrative updates may be made without advance notice.
Continued Use: Continued use of our services following notification of changes constitutes acceptance of the modified Terms. The modified Terms become effective on the date specified in the update notice or 30 days after posting, whichever is later.
Objection to Changes: If you do not agree to modified Terms, you may terminate services according to Section 11 (Termination of Services). Continued use after the effective date of changes indicates acceptance.
The “Last Updated” date at the top of these Terms indicates when they were most recently modified. We recommend reviewing Terms periodically to stay informed of any changes.
These Terms, together with any executed service agreements, statements of work, and incorporated fee schedules, constitute the entire agreement between Keach Fulfillment and Client regarding the subject matter herein and supersede all prior or contemporaneous understandings, agreements, representations, and warranties.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ original intent.
Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless in writing and signed by the party granting the waiver.
By Client: Clients may not assign or transfer rights or obligations under these Terms without prior written consent from Keach Fulfillment.
By Keach Fulfillment: We may assign these Terms and service agreements in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets with notice to affected clients.
The relationship between Keach Fulfillment and Client is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, acts of God, war, terrorism, pandemics, government actions, labor disputes, utility failures, or severe weather events. Affected party shall notify the other party promptly and use reasonable efforts to resume performance.
All notices required under these Terms must be in writing and delivered via: email to designated contacts (with confirmation of receipt), certified or registered mail to business addresses on file, or personal delivery with signed acknowledgment.
Contact for Legal Notices: Keach Fulfillment
Address: 5906 Jessamine St, Suite B4, Houston, Texas 77081, Houston, TX
Email: info@keachfulfillment.com
These Terms are for the benefit of Keach Fulfillment and Client only. No third party has any right to enforce or benefit from any provision of these Terms.
For questions about these Terms & Conditions, please contact:
Keach Fulfillment: 5906 Jessamine St, Suite B4, Houston, Texas 77081
Phone: +1 (281) 380-2907
Email: info@keachfulfillment.com
Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM CST
By using Keach Fulfillment services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
Keach Fulfillment provides third party logistics services for e-commerce and retail businesses. We offer warehousing and fulfillment solutions designed to help companies grow without logistics limitations.
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